1. The service

Portfolia is property-management software. By contracting, you get access to tools for managing properties, users, maintenance, messaging, billing, and related features according to the package you select. Portfolia may improve or adjust features over time, provided the core property-management service remains available for your contracted period.

2. 30-day cooling-off period (full refund)

Starting from account activation (when Portfolia marks your account as paid/approved), you have thirty (30) calendar days to cancel and receive a 100% refund of amounts paid for that contract. This cooling-off period applies once at the start of the contract — it does not renew each year inside a multi-year term.

3. No refunds after the cooling-off period

After those 30 days, the account is considered active and no refunds are given for the remainder of any committed term (monthly or multi-year). You may stop using the product, but prepaid fees are not refundable once the cooling-off window has closed.

4. Price lock on multi-year terms

If you choose a 1-, 2-, or 3-year prepaid term, the rate agreed at signup is frozen for the full duration of that term, even if Portfolia later changes the list price for your package tier. When the term ends, you will be prompted to renew at then-current pricing or continue on monthly billing at the then-current list rate.

5. Acceptable use

You agree to use Portfolia lawfully and responsibly: no abuse of the platform, no attempts to access another company’s data, no interference with system security, and no use of the account for spam or illegal activity. Portfolia may suspend access for serious violations.

6. Data and ownership

You retain ownership of your company data uploaded to Portfolia. You authorize us to process that data to provide the service. We do not sell your customer data. You may request export or deletion consistent with our privacy practices and applicable law.

7. Availability and support

We work to keep Portfolia available and to provide reasonable support. The service is provided “as is” to the extent permitted by law; we do not guarantee uninterrupted availability. Support is delivered through the channels shown in the product.

8. Limitation of liability

To the extent permitted by law, Portfolia’s total liability for claims related to the service is limited to the fees you paid to Portfolia in the twelve (12) months before the claim. We are not liable for indirect damages, lost profits, or data loss outside our reasonable control.

9. Changes to these terms

We may update these terms. Material changes will be communicated in the product. Continued use after notice constitutes acceptance of the updated version unless law requires a fresh consent.

10. Contact

For cancellations within the cooling-off period, billing questions, or legal inquiries, contact the Portfolia team through in-app support or the contact email published on the site.

Version: 2026-07-31